Return Policy
Items shipped from Chicyea.com can be returned within 5 days upon receipt.
Return items must be unworn, unwashed, undamaged, and with all original labels attached.
Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return.
Any items with non-returnable markings and free gifts will not be returned.
Note: Please contact us if you want to return any items. Return without prior discussion and authorization will not be accepted.
Return Process
- Contact Customer Service with order information and a brief description of your return request.If the product is damaged, please provide relevant photos.
- If there is no objection, we will reply the return address
- Please choose a logistics company at your own cost, return the items to be returned in the original packaging, and mail the package.
- Please provide the tracking number of the returned package, we will process your request after receiving the package.
How will I get my refund？
Your request will be processed within 7 business days after we receive your return. The specific refund time is subject to the original payment account platform. The refund will be issued to your original payment account.
Note: The original shipping fee is non-refundable.
If you have any questions, please contact us: service@chicyea.com
