Questions, comments, or concerns? Do not hesitate to contact us!
How do I choose the correct size?
You can click on the size chart to choose the most suitable size. At the same time, there are detailed dimensions on the description page of each product, and you can scroll down to see it. You can also check for specific sizes.
What payment methods do you accept?
Hello, we support Paypal, credit/debit cards.
For details, please refer to the following page: Payment Methods.
How much do I need to pay for shipping?
Generally speaking, we will formulate different shipping rules according to the different logistics costs in each period. You can pay attention to the title at the top of the website to get the latest news.
Our advice is to log in to your account, add items to your cart, then check the shipping rates, which will be calculated and displayed automatically.
How can I track my order?
You can track your order by entering your order ID and email ID in the link above, or you can choose to contact customer service for information: service@chicyea.com.
How long will I receive my items?
Please note receipt time = processing time + shipping time (this does not include any customs delays, weekends, holidays, and unforeseen circumstances).
Due to delays caused by the global COVID-19 pandemic, transit times may be longer than usual. These delays are beyond our control, and we appreciate your understanding.
Refer to Shipping & Delivery for more details.
If you have any questions, please contact us: service@chicyea.com.
What if my shipping address is wrong?
Please contact us, and we will update the address if the order is not shipped. We cannot change the shipping address after an order has shipped.
Where can you ship to?
We can ship worldwide, except for some countries that cannot be shipped due to force majeure. If you have any questions, please contact us.
My tracking information shows that the package has been delivered, why haven't I received it?
Your package may be hidden around your mailbox or building. If the carrier can't deliver it directly to you, they tend to keep the package in a hidden place for the safety of the shipment.
Please check your surroundings thoroughly, ask your family and neighbors, contact the shipping company to locate your package.
If you still can't find it, please contact us for assistance.
What if I received a defective/wrong product?
Hi. We apologize if you received a defective/wrong item. Don't worry, and we'll be sure to provide an appropriate solution. Please feel free to contact us for assistance.
Note: Please provide a picture of the outgoing item and a picture of the packaging so that we can better assist you.
If I don't like the product I received, can I return it?
Yes. In most cases, products shipped from chicyea.com in brand new condition can be returned within 5 days of receipt. Some products have different policies or needs associated with them. Please see our Return & Refund for details.
